Refund policy

Return & Refund Policy

Effective Date: July 14, 2026

Thank you for shopping with Pagal Mindset. We strive to provide high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

The product is damaged during delivery.
You receive the wrong product.
The product has a manufacturing defect (where applicable).
The item is incomplete or missing essential parts.
The product is unused, unwashed, and in its original condition with all tags, accessories, manuals, and original packaging.

Return requests must be submitted within 7 days of receiving your order.

2. Non-Returnable Items

For hygiene, safety, and legal reasons, the following items may not be eligible for return unless they arrive damaged or defective:

Personal care products
Used products
Customized or personalized items
Gift cards
Downloadable digital products
Products marked as "Final Sale" or "Non-Returnable"

Additional product-specific restrictions may apply and will be mentioned on the product page.

3. How to Request a Return

To request a return, please contact our customer support with:

Your order number
Your full name
Clear photographs of the product (if damaged, defective, or incorrect)
A brief description of the issue

Contact Details:

Email: pagalmindset@gmail.com

Phone / WhatsApp: +91 9015361011

4. Return Approval

After reviewing your request, we will inform you whether your return has been approved.

If approved, you will receive instructions regarding the return process.

Please do not send products back without receiving return instructions from our support team.

5. Return Shipping

If the return is due to our error (wrong item, damaged item, or manufacturing defect), we may arrange a return pickup or provide appropriate return instructions.

For returns due to other eligible reasons, the customer may be responsible for return shipping costs unless otherwise stated.

6. Inspection of Returned Products

Once the returned item is received, it will be inspected to verify its condition and eligibility.

Products that show signs of use, damage caused after delivery, missing parts, or missing original packaging may not qualify for a refund or replacement.

7. Refunds

If your return is approved, your refund will be processed using the original payment method whenever possible.

Refund processing times may vary depending on your payment provider or financial institution.

Shipping charges, customs duties, taxes, and other service fees may not be refundable unless required by law or the return is due to our error.

8. Replacement

Where available, we may offer a replacement instead of a refund for eligible damaged, defective, or incorrectly delivered products.

If the same product is unavailable, we may offer an alternative solution in accordance with applicable laws.

9. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, cancellation may not be possible. In such cases, you may request a return if the product qualifies under this policy.

10. International Orders

International customers may be responsible for customs duties, import taxes, and return shipping charges unless the return is due to our error or otherwise required by law.

Delivery delays caused by customs authorities are beyond our control.

11. Damaged Packages

If your package appears visibly damaged upon delivery, we recommend taking photographs before opening it and contacting us as soon as possible.

Prompt reporting helps us resolve shipping-related issues more efficiently.

12. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Changes become effective immediately upon publication on our Website.